Wire Questionnaire
Intake
The response to the question "Is the issue you are reporting related to a transaction made with your card?" changes the intake questionnaire flow.
Yes will follow the card dispute path.
No will follow the non-card dispute path.
| Which of the following would you like to report? | Claim Reason |
|---|---|
| I did not authorize a debit or credit to my account. | Unauthorized |
I authorized a transaction, but it is incorrect. | Not Received |
I did not authorize a debit or credit to my account.
Start by selecting "I did not authorize a debit or credit to my account."
On the following screen, answer "Why do you believe this is a fraudulent transaction?"
Do you have any additional information to provide about this dispute?
Yes
No
The beneficiary did not receive the funds.
Start by selecting "I authorized a transaction, but it is incorrect."
On the following screen, select "The beneficiary did not receive the funds."
Enter the expected receive date.
Were the funds being sent outside the U.S.?
Yes
No
Do you have any additional information to provide about this dispute?
Yes
No
The amount received by the beneficiary was incorrect.
Start by selecting "I authorized a transaction, but it is incorrect."
On the following screen, select "The amount received by the beneficiary was incorrect."
Enter the amount that was received and the amount that should have been received.
Were the funds being sent outside the U.S.?
Yes
No
Do you have any additional information to provide about this dispute?
Yes
No
The funds were received late.
Start by selecting "I authorized a transaction, but it is incorrect."
On the following screen, select "The funds were received late."
Enter the funds received date and the expected arrival date.
Were the funds being sent outside the U.S.?
Yes
No
Do you have additional information to provide about this dispute?
Yes
No
