RTP Questionnaire
Intake
If an account is selected instead of a card, the response to the question "Is the issue you are reporting related to a transaction made with your card?" changes the intake questionnaire flow.
Yes will follow the card dispute path.
No will follow the non-card dispute path.
| Which of the following would you like to report? | Claim Reason |
|---|---|
I did not authorize a debit or credit to my account. | Unauthorized |
| I authorized a transaction, but it is incorrect. | Incorrect |
| I authorized this purchase, but there is a problem and I need to dispute it. | Merchandise/Service |
I did not authorize a debit or credit to my account.
Have you ever done business with the merchant(s) involved in the fraudulent transaction(s)?
Yes
No
Do you utilize any mobile wallet that the funds were accidentally sent from?
Do you suspect anyone that may have performed this RTP?
Yes
No
Please describe the reason you are requesting the Real Time Payment (RTP) should be returned?
Do you have any additional information to provide about this dispute?
Yes - A freeform box appears
No
I authorized a transaction, but it is incorrect.
Did you authorize the deposit to a different account?
Yes
No
Did the Real Time Payment (RTP) post for the incorrect amount?
Yes
No
Please describe in detail the reason you are requesting the Real Time Payment (RTP) should be returned?
Do you have any additional information to provide about this dispute?
Yes - A freeform box appears
No
I authorized this purchase, but there is a problem and I need to dispute it.
Is this dispute in regards to merchandise or services not received?
Yes
No
Is this dispute in regards to a scam?
Yes
Who initiated contact for this purchase?
No
Do you have any additional information to provide about this dispute?
Yes - A freeform box appears
No