Fraud Questionnaire
The fraud questionnaire is utilized across all card networks.
| Which of the following best describes the reason for your dispute? | Claim Reason |
|---|---|
| I lost my card. | Lost |
| My card was stolen. | Stolen |
| I did not receive my card. | Card Not Received |
| I didn't make the purchase, but I still have my card. | Card Secure |
I lost my card.
When was your card lost?
Where did you lose your card?
Do you have additional details about where your card was lost?
Yes
No
Was anything else lost?
Yes
No
Would you like us to send you a replacement card?
Yes
No
Do you have any additional information to provide about this dispute?
Yes
No
My card was stolen.
When was your card stolen?
Where did you lose your card?
Do you have additional details about where your card was lost?
Yes
No
Was anything else stolen?
Yes
No
Have you ever authorized another person to use your card?
Yes
No
Have you ever shared your Personal Identification Number (PIN)?
Yes
No
Would you like us to send you a replacement card?
Yes
No
Do you have any additional information to provide about this dispute?
Yes
No
I did not receive my card.
When did you expect to receive your card?
Does anyone else have access to your mail?
Yes
No
Have you ever shared your Personal Identification Number (PIN)?
Yes
No
Is the following information correct?
Yes
No
Would you like us to send you a replacement card?
Yes
No
Do you have any additional information to provide about this dispute?
Yes
No
I didn't make the purchase but I still have my card.
Have you ever done business with any of these disputed merchants?
Yes
No
Is it possible that this is a planned, recurring transaction, such as a monthly or yearly subscription?
Yes
No
Do you always have possession of the card?
Yes
No
Have you ever authorized another person to use your card?
Yes
No
Have you ever shared your Personal Identification Number (PIN)?
Yes
No
Have you confirmed that this purchase was not made by the authorized person?
Yes
No
Would you like us to send you a replacement card?
Yes
No
Do you have any additional information to provide about this dispute?
Yes
No
