Convenience Check Questionnaire
The convenience check questionnaire is available when creating a claim on a credit card when enabled.
| Which of the following would you like to report? | Claim Reason |
|---|---|
I did not authorize this transaction. I suspect fraud. | Convenience Check Fraud |
I authorized the convenience check but there was an issue and I need to dispute it. |
I did not authorize this transaction. I suspect fraud.
Start by selecting "I did not authorize this transaction. I suspect fraud."
Were any checks recently lost or stolen?
Yes
No
Did you recently order checks?
Yes
No
Did you receive the checks?
Yes
No
Do you have any additional information to provide about this dispute?
Yes
No
I authorized the convenience check but there was an issue and I need to dispute it.
Start by selecting "I authorized the convenience check but there was an issue and I need to dispute it."
Please describe in detail the reason for your dispute.
Do you have any additional information to provide about this dispute?
Yes
No