Check Questionnaire
Intake
The response to the question "Is the issue you are reporting related to a transaction made with your card?" changes the intake questionnaire flow.
Yes will follow the card dispute path.
No will follow the non-card dispute path.
| Which of the following would you like to report? | Claim Reason |
|---|---|
I did not authorize a debit or credit to my account. | Unauthorized |
I authorized a transaction, but it is incorrect. | Incorrect Amount |
This is an unauthorized remotely created check.
Start by selecting "I did not authorize a debit or credit to my account."
On the following screen, select "This is an authorized remotely created check."
Is there someone that you suspect created the check?
Yes
No
Do you have any additional information to provide about this dispute?
Yes
No
This is not my check
Start by selecting "I did not authorize a debit or credit to my account."
On the following screen, select "This is not my check."
Do you have any additional information to provide about this dispute?
Yes
No
This is not an actual check.
Start by selecting "I did not authorize a debit or credit to my account."
On the following screen, select "This is not an actual check."
Do you have any additional information to provide about this dispute?
Yes
No
The amount is incorrect.
Start by selecting "I authorized a transaction, but it is incorrect."
On the following screen, select "The amount is incorrect."
Enter the correct amount of the check.
Do you have any additional information to provide about this dispute?
Yes
No
The check cleared my account more than once.
Start by selecting "I authorized a transaction, but it is incorrect."
On the following screen, select "The check cleared my account more than once."
Do you have any additional information to provide about this dispute?
Yes
No
The check cleared more than 6 months after it was authorized.
Start by selecting "I authorized a transaction, but it is incorrect."
On the following screen, select "The check cleared more than 6 months after it was authorized."
Do you have any additional information to provide about this dispute?
Yes
No