Bill Pay Questionnaire
| Which of the following would you like to report? | Claim Reason |
|---|---|
| I did not authorize this payment. I suspect fraud. | Bill Pay Fraud |
I made this payment, but there is a problem and I need to dispute it.
| Bill Pay Non-fraud |
I did not authorize this payment. I suspect fraud.
Start by selecting "I did not authorize this payment. I suspect fraud."
Do you have Bill Pay set up with this merchant/payee?
Yes
No
Do you recognize the merchant/payee?
Yes
No
Please describe in detail the reason for your dispute.
Do you have any additional information to provide about this dispute?
Yes
No
The payment was processed on the wrong date or for the wrong amount.
Start by selecting "I made this payment, but there is a problem and I need to dispute it."
Select "The payment was processed on the wrong date or for the wrong amount."
What was the date the payment should have been sent?
What was the amount the payment was supposed to send?
Do you have any additional information to provide about this dispute?
Yes
No
The payee did not receive the funds.
Start by selecting "I made this payment, but there is a problem and I need to dispute it."
Select "The payee did not receive the funds."
Did you contact the payee?
Yes
No
Please describe in detail the reason for your dispute.
Do you have any additional information to provide about this dispute?
Yes
No