Skip to main content
Skip table of contents

SCORM Files

Overview

A SCORM (Sharable Content Object Reference Model) package is used in e-learning to ensure the operability of digital learning content. A SCORM file is a collection of e-learning materials that can be easily shared and integrated with various Learning Management Systems (LMS).

The files on this page are the zip files containing the digital learning content that compose the e-training modules. Instead of directing users to Confluence to access the e-training modules, the SCORM packages can be integrated into the LMS for a cohesive and independently managed learning experience. 

Intake Training

PackageHistory

02.05.2024: Added completion record (6/6 to pass)

06.26.2023: Uploaded zip to Confluence

02.05.2024: Added completion record (100% viewed to pass)

06.27.2023: Uploaded zip to Confluence

ATM Claim Intake

02.05.2024: Added completion record (100% viewed to pass)

06.27.2023: Uploaded zip to Confluence

02.05.2024: Added completion record (100% viewed to pass)

06.28.2023: Uploaded zip to Confluence

06.29.2023: Uploaded zip to Confluence

07.06.2023: Uploaded zip to Confluence
Identity Theft Intake

07.07.2023: Uploaded zip to Confluence

Case Follow-up07.05.2023: Uploaded zip to Confluence
Balance Transfer Claim Intake07.11.2023: Uploaded zip to Confluence
07.12.2023: Uploaded zip to Confluence
07.18.2023: Uploaded zip to Confluence

07.19.2023: Uploaded zip to Confluence


Back-office Training

PackageHistory
07.25.2023: Uploaded zip to Confluence
1: Getting Started07.26.2023: Uploaded zip to Confluence
07.27.2023: Uploaded zip to Confluence
3: Case Assets

08.02.2023: Uploaded zip to Confluence

08.07.2023: Uploaded zip to Confluence
5: Case Roll-up

08.10.2023: Uploaded zip to Confluence

6: Case Tabs08.28.2023: Uploaded zip to Confluence
09.20.2023: Uploaded zip to Confluence
8: Daily Maintenance Assignments

10.10.2023: Uploaded zip to Confluence

9: Provisional Credit Review Assignment

10.18.2023: Uploaded zip to Confluence

10: Next Recovery Deadline

10.27.2023: Uploaded zip to Confluence

11: Late Lifecycle Recovery (Visa Dispute)

02.05.2024: Uploaded zip to Confluence

11: Late Lifecycle Recovery (Visa Fraud)

02.05.2024: Uploaded zip to Confluence

02.05.2024: Uploaded zip to Confluence

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.