Proprietary
Overview
A proprietary ATM is owned and operated by a specific financial institution or organization. It is an ATM that is exclusive to a particular bank or credit union and is not part of a shared or networked ATM system.
Common Assignments
Enhance
Documentation
Analyze
Provisional Credit
Disposition
Execute
Recovery
Proprietary recovery options
- Balance Review: Review the ATM balance
- Electronic Journal Review: Check the activity records in the electronic journal
- Check item processing: Review the check processing data
- Encoding error: Review records for encoding errors
Ancillary Assignments
Collaboration for ATM and ACH Claims: The Check for Merchant Credit assignment may not present to analysts in ATM claims. This page explains the Collaboration node's role in ATM claims.
Execute Accounting: In the Execute Accounting assignment, analysts will use their firm's accounting system of choice to complete the accounting action.
Responses: This node houses several assignments that all function similarly to one another. In these assignments, analysts will review the message and take the appropriate action.
Fee Maintenance: In the Refund Fee assignment, analysts will match the account fee to the associated disputed transaction.
Fees: In the Review Fee assignment, analysts will match the account fee to the associated disputed transaction.
Note: This assignment can be turned off. Refer to your firm's configurations to know if analysts will see this assignment.
Service Block Reissue Card: Analysts will be presented with the Block Card/Block and Reissue Card assignment when there was a failure to do so through automated processes. Analysts will complete the required action in their firm's system of choice.
Fraud Reporting: Analysts will be presented with an assignment involving fraud reporting when there was a failure to execute fraud reporting or in cases where fraud reporting could not be completed by QFD.
Interest: Analysts will use the calculator tool to calculate the amount of the interest fee that should be refunded should the claim be paid. This assignment will only present on interest-bearing accounts.