Create a New Claim

Overview

Follow these steps to initiate a new claim. Refer to the following pages to complete the four fraud and dispute claims that will be used during intake training. 

Claims

Fraud Claim: Stolen

Fraud Claim: Card Secure

Dispute Claim: Charged More Than Once

Dispute Claim: Quality

How-To

Step 1: Initiate a new claim from the homepage by clicking New button then select Claim

Step 2: Select the appropriate search option from the drop-down

Step 3: Enter the datum to locate an account holder, then click the Search button

Step 4: Select the account holder, then click the Continue button

Step 5: Select the account, click the Continue button