3: Process Duplicate Credit

Overview

Users can apply a merchant refund to a paid claim which prompts QFD to debit the accountholder and send the Duplicate Credit letter. 

This function is not available on denied or open claims. In order to demo this process, you'll need to use a paid case.

Review this page to walk through the Process Duplicate Credit workflow. 

How-To

1. Access the paid cancelled recurring claim example that was created following this page
   
   
2. Click the Actions button
   

   

   
   
   
3. Select Process Duplicate Credit
   
   
4. Select the paid dispute 
   

   

   
   
   
5. Click the Next button
   
   
6. Show the transaction search, but do not select the matching credit if it's present; this claim will be used for the Withdraw Paid Dispute demo
   

   

   
   
   
7.  The process is complete